Persons are served and their applications, complaints and other documents are accepted in:

• The central unit of the National Land Service – Room 100 at Gedimino Ave. 19, Vilnius:

Monday: 7.30 a.m. to 5.30 p.m.
Tuesday to Thursday:  8.00 a.m. to 5.00 p.m.
Friday:  8.00 a.m. to 3.45 p.m.

Individuals are admitted and information is provided by telephone +370 706 86 666 by Rasa Perednienė , Chief Specialist of the Document Management and Personal Service Division of the General Affairs Department (email [email protected])

Individuals are admitted and information is provided by telephone +370 706 85 003 in English by Agnė Ragauskaitė, Chief Specialist of the Document Management and Personal Service Division of the General Department (email [email protected]).

• In the territorial divisions of the National Land Service, the contacts of which are published in the section ‘Structure and Contact Information’, at the time of personal service. 

Applications and complaints can be submitted by post and email, signed with a qualified e-signature when submitted to [email protected] or by general emails of territorial divisions published in the section ‘Structure and Contact Information’, as well as after logging in to the Electronic Government Gates (www.epaslaugos.lt) when the service ‘Acceptance and Examination of a Personal Complaint or Application’ is selected.

If you wish to arrange your reception time in advance with the staff of the National Land Service, please register by telephone +370 706 86 666 (if you want to come to the central unit) or the general telephones of the territorial divisions published in the section ‘Structure and contact information’ (if you want to visit a specific territorial division).

At the National Land Service, persons are admitted and applications and complaints are processed in accordance with:

1. The Law on Public Administration of the Republic of Lithuania.
2. The Law on the Right to Receive Information and Data Re-use of the Republic of Lithuania.
3. The Rules for the Examination of Personal Applications and Complaints in Public Administration Entities, approved by the Resolution No. 875 on the Approval of the Rules for the Examination of Personal Applications and Complaints in Public Administration Entities of the Government of the Republic of Lithuania of 22 August 2007.
4. Description of the one-stop procedure for servicing persons in the National Land Service under the Ministry of Agriculture, approved by Order No. 1P-(1.3.)-227 of the Director of the National Land Service under the Ministry of Agriculture of 2 July 2012.
5. The rules for the out-of-court settlement of preliminary disputes in the National Land Service under the Ministry of Agriculture, approved by Order No. 1P-90 of the Director of the National Land Service under the Ministry of Agriculture of 7 September 2010.

Application form to the National Land Service under the Ministry of Environment 

The complaint form for the out-of-court settlement of preliminary disputes in the National Land Service under the Ministry of Environment 

Information on the administrative services provided by the National Land Service under the Ministry of Environment and application forms can be found in the section Administrative Services. 

 YOUR OPINION
 
In order to ensure good administration and quality personal service, we would like to know your opinion on the quality of personal service in the National Land Service under the Ministry of Environment. You can submit it by filling in the Personal Service Quality Assessment Questionnaire.

You can also send remarks and suggestions regarding personal service to Agnė Ragauskaitė, Chief Specialist of the Document Management and Personal Service Division of the General Department, by telephone +370 706 85 003 or send by email [email protected].

Information on the administrative services provided by the National Land Service under the Ministry of Environment and application forms can be found in the section Administrative Services.